F R E Q U E N T L Y  A S K E D  Q U E S T I O N S

FAQ'S

For additional support with fundraising or registration questions, visit our                         

 

REGISTRATION QUESTIONS:

 

How do I update personal information within my account?

1. Sign in to your EnMotive account -                                                

2. Click the 'My Account' tab in the upper right-hand corner

3. Change all personal information here (email, password, address, etc.)

Please note: If you need to change your name or birthdate, contact help@enmotive.com

 

Can I register more than one person under my account?

Yes! You can do so by selecting the 'Register Another Person' option on the last page of registration, or

you can start a new registration and enter your email as the account holder.

 

I have a coupon! Where do I enter this?

Any coupon code you have will be entered on the last page of registration before you submit your credit

card information.

What is Packet Mailing?

Packet Mailing allows you to receive your race packet before the race via mail so that you do not have to

attend any of the packet pick-up dates and times. If you want your race packet before the event or are

unable to attend any of the packet pick-up dates, you can opt to have your race packet mailed directly

to you.

TEAM QUESTIONS

How do I create a team?

1. Start the registration process

2. Select your category

3. Fill out your contact information

4. Find 'Create a Team' on the third page of the registration process

Am I required to be a part of a team?

No, you can register as an individual.

My team has already been created. How do I join it?

Begin the registration process, and on the third page of registration, you will find the option to select a

team. Then, search for and select the team you'd like to join. After your registration is submitted, you

will be a part of this team. 

*If you have already completed your registration, don't worry!  Contact help@enmotive.com and we can

add you to the correct team name! 

How do I become the Team Captain?

To become the Team Captain, you must be the first person to register/create the Team.

How do I update the Team Captain?

If you need to change the Team Captain, please reach out to help@enmotive.com.  

As a Team Captain, how do I manage my Team?

1. Sign in to your EnMotive Account -  

2. Click 'My Account' tab in the upper right-hand corner

3. Scroll to your Team

4. Click 'View/Manage Team' (only Team Captains will have this option to manage) 

Team Captains have the options to:

View Registration: View an individual's registration details

View 'Individual Fundraising' page: View a teammate's & 'Individual Fundraising' page 

View 'Team Fundraising' page: View or make changes to the 'Team Fundraising' page

Team Password: Set a team password; anyone who tries to join your team must know the password first

(not recommended)

Invite Team Members: Invite someone who is already registered to join your team OR invite someone

who is not registered yet by sending them an email

Contact Team Members: Send emails to your team roster

Download Team Roster: Run a report to see who is on your team with added details

Download Donor List: Run a report to see who has donated to your team (includes amounts, messages,

and dates)  

How do I invite my friends and family to join my team? 

1. Sign in to your EnMotive Account -  

2. Click 'My Account' in the upper right-hand corner on the black toolbar

3. On the right-hand side of the screen you will see 'Upcoming Events'

4. Scroll to the appropriate race registration 

5. Click 'Invite Teammate'

6. Once you click this, your default email will open with a link to email out

PERSONAL FUNDRAISING QUESTIONS:

How do I view my 'Personal Fundraising' page?

1. Sign in to your EnMotive account - 

2. Click the 'My Account' tab in the upper right-hand corner 

3. Scroll to the appropriate registration account

4. Click 'View Personal Fundraising Page'

How do I edit my 'Personal Fundraising' page?

1. Sign in to your EnMotive account - 

2. Click the 'My Account' tab in the upper right-hand corner

3. Scroll to the appropriate registration account

4. Click 'View Fundraising Page'

5. Click the blue box in the right-hand side of the screen that says 'My Fundraising Settings'

Fundraising Settings: Change your fundraising goal and your fundraising description that is listed on your

page

Thank Donors: Thank all donors by sending an email to individuals or sending to the group (Note: you

will not be able to see the name of an anonymous donor, but you will be able to see their email to send

a thank you)

Solicit Donations: Send emails to individuals or list of emails to ask for donations to the organization

Upload Images: Add pictures to the slideshow that is presented on your fundraising page

How do I send my Personal Fundraising page to friends and family?

Under the 'Donate' button on your 'Individual Fundraising' page, there are three smaller buttons for you

to send a link out via Twitter, Facebook, or through your email.

How do I change the image on my 'Personal Fundraising' page?

1. Click the blue drop-down menu that says 'My Fundraising Settings'

2. Within this section, click 'Upload Images'

CONTACT US:

Questions regarding registration, receipts, or your account?

Please email help@enmotive.com